Delivery & Returns

United Kingdom Shipping Addresses

Minimum Spend is £50GBP

Postage options

  • 1st class recorded £3.99
  • Parcel Force/Courier (minimum spend £100GBP) FREE DELIVERY

Europe Group One Shipping Addresses

Minimum Spend is £50GBP

Countries within this group include –

Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Republic of Ireland

Postage Options

  • Parcel Force/Courier £14.99GBP
  • Parcel Force/Courier (minimum spend £250GBP) FREE DELIVERY

Europe Group Two Shipping Addresses

Minimum Spend is £50GBP

Countries within this group include –

Finland, Hungary, Poland, Slovenia, Slovakia, Spain, Sweden, Switzerland

Postage Options

  • Parcel Force/Courier £22.99GBP
  • Parcel Force/Courier (minimum spend £300GBP) FREE DELIVERY

Europe Group Three Shipping Addresses

Minimum Spend is £50GBP

Countries within this group include –

Portugal

Postage Options

  • Parcel Force/Courier £29.99GBP
  • Parcel Force/Courier (minimum spend £400GBP) FREE DELIVERY

Europe Group Four Shipping Addresses

Minimum Spend is £50GBP

Countries within this group include –

Latvia, Lithuania, Malta, Norway, Romania

Postage Options

  • Parcel Force/Courier £39.99GBP
  • Parcel Force/Courier REDUCED RATE to £20.00GBP (minimum spend £350GBP)

Europe Group Five Shipping Addresses

Minimum Spend is £50GBP

Countries within this group include –

Iceland, Greece

Postage Options

  • Parcel Force/Courier £49.99GBP
  • Parcel Force/Courier REDUCED RATE to £30.00GBP (minimum spend £350GBP)

Rest of World Shipping Addresses

Minimum Spend is £50GBP

Countries include –

Brazil, Canada, Hong Kong, Japan, Singapore, Taiwan, USA

Postage Options

  • Parcel Force/Courier £34.99GBP
  • Parcel Force/Courier REDUCED RATE to £20.00GBP (minimum spend £350GBP)

Orders shipped out of Europe are not charged VAT.  20% VAT will automatically be deducted from the listed price once you add an item to your basket.


More Information

Shipping & Handling: Please note it is a breach of our conditions to ask for the goods to be delivered to an address other than that of the cardholders or an agreed delivery address stated on your order. It is also a breach of our conditions to deliberately allow a signature for delivery by a person not known and trusted by the cardholder. If goods are delivered to the given address and signed for on behalf of the cardholder, then the cardholder will be liable for payment of the goods in full.


We aim to dispatch all orders within 2-3 days.


Order Confirmation: When you place your order you will always receive an order confirmation from us via E-Mail. If you don’t receive confirmation within 2 hours then please contact our support team at info@hermitageoils.com and we will investigate this for you straightaway.


Returns & Refunds: We will completely refund the full price of your order if you are not satisfied with the delivered goods, except where you are returning goods due to an unwillingness to pay any import fees to your local government which we are not liable for. You must notify us by E-Mail quoting your order “Purchase Transaction ID” number within 14 days of receipt of the goods. You will only be eligible for a full refund if the goods are returned to us intact and unused. You will be responsible for the delivery charges to return the goods to Hermitage Oils. If you have not notified us within 14 days from receipt of the goods, both parties agree that the sale is concluded and payment has been authorised by yourself. Your card will be refunded in full on receipt of the goods been returned to Hermitage Oils in a satisfactory condition. Orders canceled or refunded within 24 hours of your payment been accepted will be subject to a maximum 6% cancellation fee to cover our processing costs.


Re-Delivery Of Your Parcel: If your goods are returned to Hermitage Oils, due to insufficient address details being supplied by yourself, then you will be liable to pay for the re-delivery costs.


Delivery Timescales: Please note although we turn orders around extremely quickly we can not make any guarantees regarding The Royal Mail postal service. Below is our guideline when you should expect to receive your order but please always allow an extra 2 days on top of our guideline times before contacting us.

United Kingdom – 2-3 Working Days
Europe – 2-4 Working Days
Rest Of The World – 2-5 Working Days

Should you have further question regarding delivery timescales please contact our support team at info@hermitageoils.com and we will be happy to help you further.


Customer Services/Complaints: Please note all correspondence will be treated in the strictest confidence. Any complaint or general service query will be dealt with promptly; the following are our target guidelines. (1) We will acknowledge E-Mail correspondence within 1 working day. (2) We will aim to resolve all issues within 1- 2 working days, from initial date of communication. (3) We will keep you fully informed during this process.