Delivery & Returns

Italy Shipping Addresses

Minimum Spend is €35 Euros

Postage options

  • Bartolini/Courier €6.99 Euros
  • Bartolini/Courier (minimum spend €100 Euros) FREE DELIVERY

Europe Group One Shipping Addresses

Minimum Spend is €35 Euros

Countries within this group include –

France, Germany, United Kingdom (MAINLAND ONLY)

Postage Options

  • DPD/Courier €9.99 Euros
  • DPD/Courier (minimum spend €120 Euros) FREE DELIVERY

If you have a IVA/VAT number you are entitled to IVA/VAT free shopping. Please just enter your IVA/VAT number into the “VAT Number” box at checkout. The screen may freeze briefly whilst your IVA/VAT number is checked. If valid the IVA/VAT will be removed from your order total.


Europe Group Two Shipping Addresses

Minimum Spend is €35 Euros

Countries within this group include –

Austria, Belgium, Denmark, Netherlands, Poland, Slovakia, Slovenia, Spain (and Baleari)

Postage Options 

  • DPD/Courier €12.99 Euros
  • DPD/Courier (minimum spend €130 Euros) FREE DELIVERY

If you have a IVA/VAT number you are entitled to IVA/VAT free shopping. Please just enter your IVA/VAT number into the “VAT Number” box at checkout. The screen may freeze briefly whilst your IVA/VAT number is checked. If valid the IVA/VAT will be removed from your order total.


Europe Group Three Shipping Addresses

Minimum Spend is €35 Euros

Countries within this group include –

Bulgaria, Croatia, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Portugal

Postage Options 

  • DPD/Courier €15.99 Euros
  • DPD/Courier (minimum spend €150 Euros) FREE DELIVERY

If you have a IVA/VAT number you are entitled to IVA/VAT free shopping. Please just enter your IVA/VAT number into the “VAT Number” box at checkout. The screen may freeze briefly whilst your IVA/VAT number is checked. If valid the IVA/VAT will be removed from your order total.


Europe Group Four Shipping Addresses

Minimum Spend is €35 Euros

Countries within this group include –

Republic of Ireland, Romania

Postage Options 

  • DPD/Courier €17.99 Euros
  • DPD/Courier (minimum spend €175 Euros) FREE DELIVERY

If you have a IVA/VAT number you are entitled to IVA/VAT free shopping. Please just enter your IVA/VAT number into the “VAT Number” box at checkout. The screen may freeze briefly whilst your IVA/VAT number is checked. If valid the IVA/VAT will be removed from your order total.


Europe Group Five Shipping Addresses

Minimum Spend is €35 Euros

Countries within this group include –

 Greece, Sweeden

Postage Options

  • UPS/Courier €19.99 Euros
  • UPS/Courier (minimum spend €230 Euros) FREE DELIVERY

EXTRA

Malta

Postage Options

  • Poste Italiane Express €24.99 Euros

If you have a IVA/VAT number you are entitled to IVA/VAT free shopping. Please just enter your IVA/VAT number into the “VAT Number” box at checkout. The screen may freeze briefly whilst your IVA/VAT number is checked. If valid the IVA/VAT will be removed from your order total.


Europe Group Six NON E.U Shipping Addresses

Minimum Spend is €35 Euros

Countries within this group include –

Andorra, Switzerland, Norway

Postage Options

  • UPS/Courier €38.99 Euros

Canada + USA

Minimum Spend is €35 Euros

Postage Options 

  • FedEx €38.99 Euros

Orders shipped to Canada + USA are not charged IVA/VAT.  22% IVA/VAT will automatically be deducted from the listed price once you select your country at the checkout stage.


China + Hong Kong + Japan + Singapore + Taiwan

Minimum Spend is €35 Euros

Postage Options 

  • FedEx/Courier €69.99 Euros
  • FedEx/Courier (minimum spend €1850 Euros) FREE DELIVERY

Orders shipped to China + Hong Kong + Japan + Singapore + Taiwan are not charged IVA/VAT.  22% IVA/VAT will automatically be deducted from the listed price once you select your country at the checkout stage.


Russia + Ukraine

Minimum Spend is €35 Euros

Postage Options 

  • Poste Italiane Express €44.99 Euros

Orders shipped to Russia + Ukraine are not charged IVA/VAT.  22% IVA/VAT will automatically be deducted from the listed price once you select your country at the checkout stage.


More Information

Shipping & Handling: Please note it is a breach of our conditions to ask for the goods to be delivered to an address other than that of the cardholders or an agreed delivery address stated on your order. It is also a breach of our conditions to deliberately allow a signature for delivery by a person not known and trusted by the cardholder. If goods are delivered to the given address and signed for on behalf of the cardholder, then the cardholder will be liable for payment of the goods in full.


We aim to dispatch all orders within 2-3 days.


Order Confirmation: When you place your order you will always receive an order confirmation from us via E-Mail. If you don’t receive confirmation within 2 hours then please contact our support team at info@hermitageoils.com and we will investigate this for you straightaway.


Returns & Refunds: We will completely refund the full price of your order if you are not satisfied with the delivered goods, except where you are returning goods due to an unwillingness to pay any import fees to your local government which we are not liable for. You must notify us by E-Mail quoting your order “Purchase Transaction ID” number within 14 days of receipt of the goods. You will only be eligible for a full refund if the goods are returned to us intact and unused. You will be responsible for the delivery charges to return the goods to Hermitage Oils. If you have not notified us within 14 days from receipt of the goods, both parties agree that the sale is concluded and payment has been authorised by yourself. Your card will be refunded in full on receipt of the goods been returned to Hermitage Oils in a satisfactory condition. Orders canceled or refunded within 24 hours of your payment been accepted will be subject to a maximum 6% cancellation fee to cover our processing costs.

Our return address is: Hermitage Oils, Località Petrognano 14, 52100 Arezzo (AR), Italia.


Re-Delivery Of Your Parcel: If your goods are returned to Hermitage Oils, due to insufficient address details being supplied by yourself, then you will be liable to pay for the re-delivery costs.


Delivery Timescales: Please note although we turn orders around extremely quickly we ask customers to please see our guideline below that provides a rough estimate as to when you should expect to receive your order. Please also allow an extra 2 days on top of our guideline times before contacting us.

Italy – 2-3 Working Days
Rest Of Europe – 2-4 Working Days
Rest Of The World – 2-5 Working Days

Should you have further question regarding delivery timescales please contact our support team at info@hermitageoils.com and we will be happy to help you further.


Customer Services/Complaints: Please note all correspondence will be treated in the strictest confidence. Any complaint or general service query will be dealt with promptly; the following are our target guidelines. (1) We will acknowledge E-Mail correspondence within 1 working day. (2) We will aim to resolve all issues within 1- 2 working days, from initial date of communication. (3) We will keep you fully informed during this process.