ORDERS

-Which countries do you supply to?

Shipping Destinations – Hermitage Essential Oils

 

-What is the minimum spend for a retail order to my country?

Shipping Destinations – Hermitage Essential Oils

 

-How long does it take for an order to be delivered?

Usually orders sent within the European Union are delivered within two working days.  For all other countries we supply orders are usually delivered within a week.

If your order hasn’t been delivered after 15 days please get in touch for assistance.

 

-I have placed two orders. Can I combine them in one parcel and save on the shipping?

This is only possible for orders sent within the European Union.

 

-Why has my order been voided? When can I expect to have the money showing again in my balance?

An order can be voided when it does not comply with our terms and conditions or when the customer requests us to do so. In this case no transaction will take place and your available balance will be restored typically within 24h (subject to your bank).

 

-When do you refund an order how long does it take for the money to be returned to my account?

Money refunded usually takes 4 to 7 working days to be returned to your account (subject to your bank).

 

-Can I deduct IVA/VAT from my retail order?

Please enter your IVA/VAT number at checkout.