Privacy Policy

Hermitage Oils takes your privacy seriously. Hermitage Oils collects certain information about its website users and customers and it is important that you understand the terms on which that information is collected. The terms of this privacy statement explain the types of information collected, how it is used, protected and disclosed and how you can correct or change it.

By using this website or purchasing Hermitage Oils products, you consent to the privacy practices described in this statement, in accordance with the Italian law – D. Lgs 196/2003 on personal data protection and succeeding modifications.

The information we collect: There are areas in our website where we ask you for certain information. The information collected includes your name, your email address, postal address and telephone number. You will be asked to choose a password which you must keep secure and you must never disclose it to anyone. Hermitage Oils will never send you emails asking you for your password or bank details.

During the purchase process you will be asked to provide your credit/debit card details and billing information.

We do not store any of your financial details (Credit or debit card numbers). This is never stored and you will need to enter this information each time you purchase from the Hermitage Oils website.

By providing us with the information when you purchase our products, you can create a profile which you can then amend as necessary and which avoids your having to provide the information every time you wish to purchase something from us.

How we use the information collected: Hermitage Oils needs the information we collect about you to enable us to provide the products you have requested. This information could be moreover used for official purposes, in connection with/compulsory for carrying out our business’ activities, for carrying out our legal obligations, for operative or management needs or with the aim of getting in touch with the customer.

Personal information manager: In accordance with the Italian law Neroli s.r.l.s. is the subject in charge of personal data management for this website and the contact person is Eleonora Scalseggi, that can be contacted via the following email address:

Sharing and disclosing information: We never sell or otherwise share your personal information with any third party service.

Your personal information can be disclosed to third parties strictly for enabling us to provide the products you have requested (e.g. to ship the order via a courier or finalising payment via bank) or in the only event such information is requested by public authorities.

Cookies and other automatically collected information: Our systems will collect your IP address and type of browser when you visit the website. Hermitage Oils uses ‘cookies’ which enables us to monitor how people use our site. This helps us to understand how customers and potential customers use our website so we can develop and improve the design, layout and function of the site. A cookie is a piece of information that is stored on your computer’s hard drive which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies. If you do not want Hermitage Oils to use cookies in your browser, you can set your browser to reject cookies or to tell you when a website tries to put a cookie on your computer. However, you may not be able to use certain services on the Hermitage Oils website without cookies.

Your rights: In accordance with the Italian law – D. Lgs 196/2003 on personal data protection – if you have any questions or comments about this statement, or you wish to review, correct, change or erase the information collected by Hermitage Oils you may contact us.

Changes to this privacy statement: From time to time we may make changes to this privacy statement so please review it frequently. We will post the revised statement on this website when it is changed and will endeavor to make sure that the changes are posted before they take effect. If we do make material changes to this statement we will let you know by email and/or by posting a notice on our homepage.

Last modified: February 2018