Privacy Policy

Hermitage Oils takes your privacy seriously. Hermitage Oils collects certain information about its website users and customers and it is important that you understand the terms on which that information is collected. The terms of this privacy statement (along with our Terms and Conditions) explain the types of information collected, how it is used, protected and disclosed and how you can correct or change it or request its cancellation.

By using our website hermitageoils.com or purchasing Hermitage Oils products, you consent to the privacy practices described in this statement, in accordance with the Italian law – D. Lgs 196/2003 on personal data protection and succeeding modifications.


The information we may collect:
We may collect and process the following data about you:

-Information you give us. You may give us information about you by filling in forms on our site hermitageoils.com or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our Newsletter, or place an order on our site, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photographic material.

In particular, when you subscribe to our Newsletter (via Mailchimp) your name, email address, IP address and mailing preferences are saved. You can unsubscribe from our Newsletter via the “unsubscribe” button at the bottom of each Newsletter.

-Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

-Information we receive from other sources. We may receive information about you if you use any of the other websites we operate (hermitageoilsitaly.com and hermitageoilswholesale.com), with which we may internally share data and combine with data collected on this site. We are also working closely with third parties (including, for example, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

-Stripe Payments. We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.


How we use the information collected: Hermitage Oils needs the information we collect about you to:

-To enable us to provide the products you have requested;

-To answer any questions or resolve any queries

-To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

-To notify you about changes to our service;

-To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical purposes;

-To improve our site to ensure that content is presented in the most effective manner for you and for your computer;

-To allow you to participate in interactive features of our service, when you choose to do so;

-As part of our efforts to keep our site safe and secure;

-This information could be moreover used for official purposes, in connection with/compulsory for carrying out our business’ activities, for carrying out our legal obligations, for operative or management needs.


For how long we keep the information: Invoices are kept for 6 years for accounting purposes.


Data Controller: In accordance with the Italian law Neroli s.r.l.s. is the subject in charge of personal data management for this website and the contact person is Eleonora Scalseggi, that can be contacted via the following email address: info@hermitageoils.com


Sharing and disclosing information: We may share or disclose your information with selected third parties when strictly necessary for enabling us to provide the products or information you have requested. These include:

-Sub-contractors (e.g. the couriers we use to ship an order placed with us);

-Bank institutes for finalising payment via bank or credit card processors (see the paragraph “Stripe Payments” on this Privacy Policy);

-Accountancy professionals for accountancy purposes concerning customer sales;

Your information can moreover be shared or disclosed with analytics and search engine providers that assist us in the improvement and optimisation of our site, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Website Use and Terms & Conditions of Supply; or to protect the rights, property, or safety of Hermitage Oils, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


Cookies and other automatically collected information: Our systems will collect your IP address and type of browser when you visit the website. Hermitage Oils uses ‘cookies’ which enables us to monitor how people use our site. This helps us to understand how customers and potential customers use our website so we can develop and improve the design, layout and function of the site. A cookie is a piece of information that is stored on your computer’s hard drive which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies. If you do not want Hermitage Oils to use cookies in your browser, you can set your browser to reject cookies or to tell you when a website tries to put a cookie on your computer. However, you may not be able to use certain services on the Hermitage Oils website without cookies. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.


Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where you have chosen a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Your rights: In accordance with the Italian law – D. Lgs 196/2003 on personal data protection – if you have any questions or comments about this statement, or you wish to review, correct, change or erase the information collected by Hermitage Oils you may contact us at info [at] hermitageoils.com


Changes to this privacy statement: Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


Hermitage Oils Business Details: Hermitage Oils,  Neroli s.r.l.s., Località Petrognano 14, 52100 Arezzo (AR), Italia. Partita IVA: 02300580517


Last modified: May 2018