26th April at 7.35pm: A quick update. Many parcels have left today. The situation is as follows, we still have one order left to process for the 10th (Paris retailer), one for the 11th and a lot more still for the 15th through to the 18th - mostly USA wholesale orders. The plan now is to work on orders across the weekend and by no later than Tuesday 30th - every order placed upto the 18th will be dispatched. Ideally they will all be out by Monday 29th but based on how I called it wrong recently I think it's better to call it for Tuesday. I'll update on order lead times for the 19th onwards on Monday 29th. It goes without saying that I am very sorry about the lead-time but like the lab and staff, it is now just a matter of a month or so before we are better organised, holding larger stocks of each aromatic, and in turn the lead-times will drastically improve going forward. Ok, back on Monday and thank you to everyone for the continued support. Thank you, Adam : )
23rd April at 4.10pm: Unfortunately, regarding the message below and lead-times, I called it wrong. My apologies. As such all orders placed upto the 15th - and about half of those placed on the 16th, will leave by Friday 26th. On Thursday no collections are possible by couriers as it's a national holiday here in Italy. On the subject of SDS, the company handling this for us, has written to me today, acknowledged more are owed to us (submitted in December and January) and that they are now working on producing the final lot of SDS for us. This includes Plantation, Wild and Jungle ouds that many of you ask about. Next, I have spent the past year (literally) sampling ambrette seed e.o and absolutes from various producers and resellers to no avail. They all smell really poor compared to what I carried. They are too nutty, too fatty, too vegetative, too lacklustre, falling away very fast, and really dont showcase the musky textured qualities of a top ambrette properly. Even the big naturals brands are all obtaining and selling sucky poor man's ambrette at the moment. Written as I have decided to move over to carrying ambrette CO2 and this will be in place until I can find a wow absolute and E.O again. CO2 is still not on par with what I had, but it offers a far better profile on the musky front than the abs and e.os in the market place right now. This CO2 will be in stock by early May. Next, we will put all the non.eu destinations we can supply to, back on our website on May 6th - so U.A.E, UK, Switzerland, Saudi Arabia, Singapore and Australia. On the new product front, the next batch of 10 superstars will be released on the 20th May - lots more roses planned. And I will get started on expanding the bulk wholesale side of the business very soon - more aromatics and offered in larger weights as standard - likely upto a kilo on the website. Ok I will write again by Monday. Thank you, Adam : )
19th April at 5pm: Quick update to first say I have now added the following big ticket aromatics to the website: Italian Oakwood Absolute, Organic Georgian Rose Raduga Otto and finally Persian P.E.A Intense Rose (Otto). Orders, as I type with exception to 3 orders, every order placed up until the 11th has left with the couriers. By Monday 22nd, all orders placed up until the 14th will leave with couriers and I will type again across Monday with another update. Bulk Wholesale orders that still need to be manually typed and billed will be done so by Tuesday 23rd. Thank you, Adam : )
15th April at 5.30pm: Today I am running behind but I am happy to say that along with all E.U countries, we now can supply to the USA again. USA switched on just now and the Mysore Sandalwood 4 year aged E.O offer is extended for a week for USA clients to enjoy too. By Wednesday 17th all orders from the 9th April will be dispatched with DHL. Although we are rather full-on with orders at the moment, the lead time will improve significantly very shortly. Reason being since reopening the focus has been solely on building stocks up and we have staff coming on as well now (at last!). I will write again on Wednesday regarding lead times. This week my tasks are to get on top of the SDS we are owed by the company we have employed to handle this. And other than this I am adamant I will update the bulk wholesale list with more aromatics. Finally for now - the following 11 aromatics have recently been added to the site - French Rose Geranium E.O, Sandalwood Mysore E.O 4 Year Aged, Tuscan Olive Leaf Absolute, Mitti Attar (Petrichor), Persian Queen of Roses (Otto), Tomato Leaf Absolute, Oud Assami Skank E.O V.1, South Indian 10 Year Aged Vetiver E.O, Bengali Nagarmotha E.O, VIolet Leaf Concrete, Italian Helichrysum Absolute S.G. Thank you, Adam : )
USA SHIPPING JUST €8.99 ON ORDERS OVER €350 STARTING FROM MAY 2024 shipping to Rest of the World will resume.
On this page you will find our frequently asked questions. Simply click on the green title text and a list of frequently asked questions with answers will appear. A very useful page to find the information you are looking for without any waiting times associated with emails. We aim to continually add to this FAQ’s page.
-My absolute/CO2 is of a very thick/solid consistency. How do I make it pourable?
With few exceptions to the rule, very thick/solid materials can be made pourable just by placing the bottle (cap tightly on) in a cup, then filling the cup with boiling hot kettle water (without submerging the cap) and placing a tea coaster on the cup. Allow for a few minutes until the materials becomes pourable and ready to use. Should you have any trouble with this process please get in touch and we will try to assist you further.
-Why does my CO2 look in smaller amounts than stated?
Some waxy materials (like rose CO2 or lilac CO2) might have a bigger volume when warmed up. Viscous materials have to be warmed up in order to be made pourable to enable us to decant them.
-Which oils can be safely used in food flavouring?
The FDA has compiled a list of oils that can be safely used in food flavouring. Please refer to the FDA’s list for GRAS oils available at this link.
Hermitage Oils however does not and cannot recommend any materials offered for internal consumption. Our advice is to never take essential oils internally without the supervision of a qualified health practitioner. If you decide to take any of our products internally please be aware that you do so at your own risk and responsibility.
-Do I have to respect IFRA restrictions when I formulate my perfumes?
Although the IFRA can provide useful information and directions, IFRA restrictions are only compulsory for IFRA registered members.
We can supply all countries within the European Union. From May 2024, we will start to supply to the USA, Hong Kong and U.A.E.
-What is the minimum spend for a retail order to my country?
We have a minimum order spend of €100 Euros for all E.U countries.
-How long does it take for an order to be delivered?
Usually orders sent to Italy mainland are delivered within three working days. Orders for the rest of Europe are delivered within five working days. If your order hasn’t been delivered after 15 days please get in touch for assistance.
-I have placed two orders. Can I combine them in one parcel and save on the shipping?
Whenever possible we will try and combine the orders and refund one lot of shipping costs, although we cannot guarantee that it will always be possible. We encourage customers to get in touch on email to discuss if it’s possible to combine multiple shipping.
-Why has my order been voided? When can I expect to have the money showing again in my balance?
An order can be voided when it does not comply with our terms and conditions or when the customer requests us to do so. In this case no transaction will take place and your available balance will be restored typically within 24h (subject to your bank).
-When do you refund an order how long does it take for the money to be returned to my account?
Money refunded usually takes 4 to 7 working days to be returned to your account (subject to your bank).
You can create an account at the checkout of your first order. Once entered your personal details just check the “create an account?” box.
-If I edit my profile with a new shipping address will my recently placed order be dispatched automatically to the new address?
No, the shipping address is the one you enter/select at checkout. Should you edit your shipping address after placing an order please do get in touch with us via email.
USA SHIPPING JUST €8.99 ON ORDERS OVER €350 STARTING FROM MAY 2024 shipping to Rest of the World will resume.
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