UK CUSTOMERS / BREXIT UPDATE (09/12/20)
We are very sorry to inform our UK based customers that we are no longer able to ship to the United Kingdom at the moment. From the 1st January 2020 the UK Government will not allow imports of essential oils and resins. We understand that a license should be obtained in order to be able to trade again with the United Kingdom. However, information as to where to apply for such a license, how, or what is required is not clear yet. As soon as there will be more clarity we will be working to be able to switch the United Kingdom back on to our site as a shipping destination. Thank you for your understanding.
EUROPEAN-UNION GROUP ONE SHIPPING ADDRESSES
Minimum Spend €100 Euros
Countries within this group include –
Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Poland, Slovakia, Slovenia
Postage Options
- DPD/Courier €9.99 Euros
- DPD/Courier (minimum spend €120 Euros) FREE DELIVERY
- For ITALY ONLY we send with Bartolini/Courier (minimum spend €120 Euros) FREE DELIVERY
If you have a IVA/VAT number you are entitled to IVA/VAT free shopping. Please just enter your IVA/VAT number into the “VAT Number” box at checkout. The screen may freeze briefly whilst your IVA/VAT number is checked. If valid the IVA/VAT will be removed from your order total.
This does not apply for ITALY. For Italy customers please enter your IVA details and they will appear on your invoice. You will still pay the IVA BUT you can then claim the IVA back via your accountant.
EUROPEAN-UNION GROUP TWO SHIPPING ADDRESSES
Minimum Spend €100 Euros
Countries within this group include –
Bulgaria, Croatia, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Portugal, Spain
Postage Options
- DPD/Courier €12.99 Euros
- DPD/Courier (minimum spend €150 Euros) FREE DELIVERY
If you have a IVA/VAT number you are entitled to IVA/VAT free shopping. Please just enter your IVA/VAT number into the “VAT Number” box at checkout. The screen may freeze briefly whilst your IVA/VAT number is checked. If valid the IVA/VAT will be removed from your order total.
EUROPEAN-UNION GROUP THREE SHIPPING ADDRESSES
Minimum Spend €100 Euros
Countries within this group include –
Republic of Ireland, Romania
Postage Options
- DPD/Courier €17.99 Euros
- DPD/Courier (minimum spend €175 Euros) FREE DELIVERY
If you have a IVA/VAT number you are entitled to IVA/VAT free shopping. Please just enter your IVA/VAT number into the “VAT Number” box at checkout. The screen may freeze briefly whilst your IVA/VAT number is checked. If valid the IVA/VAT will be removed from your order total.
EUROPEAN-UNION GROUP FOUR SHIPPING ADDRESSES
Minimum Spend €100 Euros
Countries within this group include –
Greece, Sweden, Cyprus
Postage Options
- UPS or DHL/Courier €19.99 Euros
- UPS or DHL/Courier (minimum spend €230 Euros) FREE DELIVERY
Malta = Poste Italiane Express €24.99 Euros
If you have a IVA/VAT number you are entitled to IVA/VAT free shopping. Please just enter your IVA/VAT number into the “VAT Number” box at checkout. The screen may freeze briefly whilst your IVA/VAT number is checked. If valid the IVA/VAT will be removed from your order total.
NON-EUROPEAN UNION GROUP FIVE SHIPPING ADDRESSES
Minimum Spend €200 Euros
Countries within this group include –
Switzerland = UPS or DHL/Courier €38.99 Euros
Iceland = UPS or DHL/Courier €51.99 Euros
Norway = UPS or DHL/Courier €44.99 Euros
USA + CANADA + SINGAPORE + HONG-KONG SHIPPING ADDRESSES
Minimum Spend €200 Euros
Postage Options
- FEDEX/Courier €38.99 Euros
- FEDEX/Courier €19.99 Euros – subject to a 350 Euro Spend.
Orders shipped to USA + CANADA + HONG KONG + TAIWAN + SINGAPORE are not charged IVA/VAT. 22% IVA/VAT will automatically be deducted from the listed price once you select your country at the checkout stage.
AUSTRALIA + ISRAEL + SOUTH AFRICA + SAUDI ARABIA + MALAYSIA + JAPAN + TAIWAN + NEW ZEALAND + RUSSIA + U.A.E SHIPPING ADDRESSES
Minimum Spend €200 Euros
Postage Options
- Courier €44.99 Euros (Exception Russia = Poste Italiane/Courier + NEW ZEALAND/ via UPS @ €45.99 Euros)
Orders shipped to AUSTRALIA + ISRAEL + SAUDI ARABIA + MALAYSIA + JAPAN + TAIWAN + NEW ZEALAND + SOUTH AFRICA + RUSSIA + UAE, are not charged IVA/VAT. 22% IVA/VAT will automatically be deducted from the listed price once you select your country at the checkout stage.
More Information
Please refer to the Shipping and delivery and Re-Delivery Of Your Parcel sections of our Terms & Conditions.
We aim to dispatch all orders within 3 working days.
Delivery Timescales: Please note although we turn orders around extremely quickly we ask customers to please see our guideline below that provides a rough estimate as to when you should expect to receive your order. Please also allow an extra 2 days on top of our guideline times before contacting us.
E.U 2-5 working days
NON-E.U 3-10 working days
Should you have further questions regarding delivery timescales please contact our support team at info [at] hermitageoils.com and we will be happy to help you further.