ORDERS

-Which countries do you supply to?

We can supply all countries within the European Union. From May 2024, we will start to supply to the USA, Hong Kong and U.A.E.

 

-What is the minimum spend for a retail order to my country?

We have a minimum order spend of €100 Euros for all E.U countries.

 

-How long does it take for an order to be delivered?

Usually orders sent to Italy mainland are delivered within three working days. Orders for the rest of Europe are delivered within five working days.  If your order hasn’t been delivered after 15 days please get in touch for assistance.

 

-I have placed two orders. Can I combine them in one parcel and save on the shipping?

Whenever possible we will try and combine the orders and refund one lot of shipping costs, although we cannot guarantee that it will always be possible. We encourage customers to get in touch on email to discuss if it’s possible to combine multiple shipping.

 

-Why has my order been voided? When can I expect to have the money showing again in my balance?

An order can be voided when it does not comply with our terms and conditions or when the customer requests us to do so. In this case no transaction will take place and your available balance will be restored typically within 24h (subject to your bank).

 

-When do you refund an order how long does it take for the money to be returned to my account?

Money refunded usually takes 4 to 7 working days to be returned to your account (subject to your bank).

 

-Can I deduct IVA/VAT from my retail order?

Please enter your IVA/VAT number at checkout.